When considering investing in a new mattress, especially online, understanding the return policy is as crucial as the features of the mattress itself. Saatva stands out by offering a generous 365-night home trial, allowing you to experience their mattresses in the comfort of your own home. This policy significantly reduces the risk associated with buying a mattress online, ensuring customer satisfaction.
If, for any reason, you are not completely satisfied with your Saatva mattress, or you wish to exchange it for a different Saatva model within the 365-night trial period, the process is straightforward. Simply contact Saatva at 1-877-672-2882 to initiate a return or exchange. Saatva will arrange for the mattress to be picked up and will process a full refund of the purchase price, including taxes, or begin the exchange process for you.
A nominal $99 processing fee is applied for returns. The refund method depends on the original payment method and the time elapsed since purchase:
- Credit Card (within 180 days): Refunded to the original credit card.
- Credit Card (over 180 days): Refunded via check or ACH transfer.
- PayPal (within one year): Refunded to your PayPal account.
- PayPal (over one year): Refunded via check or ACH transfer.
- Affirm (within one year): Refunded to your Affirm account.
In cases where the original payment method presents an issue, customers can request a refund via check or ACH.
It’s important to note that exchanges are frequently made for size or height adjustments. To avoid this, Saatva recommends carefully measuring your bed frame, adjustable base, and foundation before placing your order. Saatva’s sleep guides are also available 24/7 to assist you in making the right choice from the outset.
Rest assured that Saatva does not resell returned mattresses. Instead, they are donated to veterans’ shelters or offered to employees and associates within Saatva’s delivery partner network, reinforcing their commitment to social responsibility and sustainability. This policy ensures peace of mind when you decide where to buy a Saatva mattress, knowing that your satisfaction and community support are prioritized.
