Understanding your student account refund options at Georgia Southern University is crucial for managing your finances effectively. If you’re expecting money back after tuition, fees, or financial aid disbursements, Georgia Southern University provides a couple of convenient ways to receive your refund. This guide will walk you through those options, ensuring you know exactly where’s my refund and how to track it.
Direct Deposit
The quickest and most secure way to receive your refund is through direct deposit. This method electronically transfers your funds directly into your personal checking account. Georgia Southern University highly recommends this option for its speed and reliability.
View a tutorial on setting up Direct Deposit to guide you through the setup process. For more detailed information about direct deposit for refunds, you can also refer to the Direct Deposit of Refunds document.
Check
If you don’t enroll in direct deposit, a physical check will be mailed to you. It’s important to note a change regarding mailing addresses: refund checks are no longer mailed to on-campus PO Boxes effective Summer semester onwards. Your refund check will be mailed to one of the following addresses in WINGS:
- Your local address
- Your permanent home address
Keeping Your Mailing Address Updated is Key
To ensure timely delivery of your check, always keep your mailing addresses current in WINGS (Web Information Network for Georgia Southern). An incorrect address will delay your refund.
- How to update your address in WINGS:
- Log in to myGS.
- Choose WINGS.
- Click on “Personal Settings.”
- Then click on “Personal Information.”
- In “My Profile,” scroll down to the address section and verify your addresses.
- If an address is incorrect, click the “Edit” icon, update the address, and click “Update” to save changes.
What if Your Check is Delayed or Lost?
- Delay: If you haven’t received your check within 21 days of the refund processing date, contact the Bursar’s Office at [email protected] to inquire about a replacement.
- Lost or Stolen Checks: Report lost or stolen checks immediately to Student Accounts at [email protected].
- Responsibility: Be aware that Georgia Southern University is not responsible for checks lost after you have signed them.
- Timely Deposit/Cash: Deposit or cash your check as soon as possible. Checks older than 90 days (stale-dated checks) may not be eligible for replacement. If you receive a stale-dated check, contact the Bursar’s Office.
Incorrect Direct Deposit Account Information
If you provided incorrect direct deposit account information, the bank might return the funds to Georgia Southern University. In this case:
- Update your eRefund account in WINGS immediately with the correct information.
- Georgia Southern will re-attempt the direct deposit in the next refund cycle.
- If the funds are not returned to the university, you will need to contact the bank where the funds were initially sent.
For updates on mail service, please visit usps.com for the latest USPS Service Alerts.
Additional Important Refund Information
Georgia Southern University utilizes automated processes for generating student account refunds. Here are some additional important points to keep in mind:
- Check Payments: Refunds originating from payments made by check are subject to a 14-day holding period to ensure the check clears.
- Credit Card Payments: Refunds from credit card payments will be credited back to the original credit card used for payment. If the original credit card is no longer valid, you must contact your credit card company to inquire about receiving your refund.
- Parent PLUS Loans: Unless the Parent PLUS loan application specifies “plus to student,” refunds will be issued to the parent in the form of a check and mailed to the address on the loan application.
- Flywire Overpayments: Overpayments from Flywire wire transfers are typically held for future semesters. If you require a refund from a Flywire transfer, you must request it by emailing [email protected]. Refunds will be sent back to the original Flywire source.
- Uncashed Checks: Uncashed refund checks are returned to the financial provider.
Financial Privacy Reminder:
“Keep your finances safe by keeping it private. Please be discreet when discussing your refund with others.”
For a comprehensive overview of costs and affordability, please visit the COSTS & AFFORDABILITY page.
Last updated: 5/13/2022
For any further questions, refer to the FAQs or contact the Bursar’s Office directly.
Contact Information:
Bursar’s Office
Mail Correspondence to:
Georgia Southern University
P.O. Box 8155
Mail payments to:
Georgia Southern University
P O Box 106099
Atlanta, GA 30348-6099
Fax: 912-478-1724
Email: [email protected]
Payment Address for Courier, Overnight, Express, Priority Mail, etc
Statesboro Campus
Deal Hall – 1st Floor
Hours: 8am – 5pm M-F, closed daily noon – 1pm
Enrollment Services Center
Phone: 912-478-3675
Email: [email protected]
